• Operations Manager

    Requisition ID
    # of Openings
    Job Locations
    US-NY-New York
    Administration/Office Support
  • Overview

    Y&R's BAV Group is looking for an Operations Manager to partner with leadership to deliver operational discipline, profitability management and resource optimization.




    Operations/Project Management

    • Support new business by creating SOWs and sample program-level timing
    • Ensure that roles and responsibilities are clearly defined and communicated for all resources on both a project and program level
    • Onboard new team members to operational processes
    • Lead status reporting with internal teams
    • Create standardized project schedule and budget templates
    • Conduct lessons-learned reviews upon project completion, sharing learnings for future projects
    • Defining and handling departmental budget for culture activities and training
    • Stewarding department moves and technical requests
    • When needed, create Vendor RFPs, lead review/selection of vendors, and manage awarded third party vendor
    • Enforce the scope of work, ensuring that all the work that has been scoped and has been delivered upon project completion
    • Facilitate content library, share case studies, thought leadership on shared server space
    • Schedule quarterly meetings with regional counterparts
    • Schedule training and help identify content ideas for training
    • Build relationships with Global intelligence to better share case studies, etc.


    Financial Management

    • Manage all financial tracking, reporting, budget planning, forecasting and monitoring risk when appropriate
    • Partner with leadership to ensure proper pricing strategy and implementation
    • Ensure that scopes and budgets are approved by clients and that the finance team has provided approval to start all project work
    • Provide analytical analysis and recommendation relating to project/account budget health
    • Enforce timesheet compliance



    • Work with the project teams to identify current and future resource needs on projects
    • Establish a resource management process that forecasts resource utilization
    • Understand the utilization targets and works to ensure billability, flagging underutilization and team capacity to take on other work.



    • 7+ years of experience in a creative/interactive agency, research or consulting environment with an emphasis in operations or, account or project management preferred
    • Bachelor’s degree required
    • Exceptional project and time management skills, and the flexibility to manage multiple priorities
    • Superior communication and interpersonal skills (verbal, written, listening) and the ability to react to and resolve issues as well as identify opportunities
    • Experience setting up, documenting and executing a process
    • Demonstrated ability to collaborate and effectively work with other to drive decisions and meet common, clearly defined goals and apply expertise appropriately
    • Excellent strategic, analytical and problem-solving skills
    • Strong follow-through and attention to detail
    • Proven track record of building strong relationships with people from a wide variety of backgrounds, and with remote teams
    • Ability to handle sensitive and confidential information


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